Refunds / Returns Policies
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@twinbin.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@twinbin.com.
Shipping
Delivery Policy
Products will be shipped with DHL, FedEx or UPS or Royal Mail for smaller packages. Shipping will aim to be within one week.
Delivery is £10.00 to most Mainland UK addresses; however Northern Ireland, Scottish Islands, Highlands and outlying areas can incur extra charges. We will contact you before despatching any product that may incur a delivery charge, or you can contact us before placing your order.
Delivery dates are estimates only and the company shall not be liable for any loss or damage resulting from any delay in delivery. We shall not be liable for any matter which results from any act of God, war or riot, extreme weather, strikes or any other events which are beyond our control.
Returns
To return your product, you should email us info@twinbin.com and we will provide details of how to return your product.
If the product was purchased by mistake, you will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.
Privacy Policy
We do not store credit card details, nor do we share customer details with any 3rd parties.
What information do we collect?
When you shop on our website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
How do we use your information?
This site is being monitored and may capture information about your visit to improve the quality of the service we provide.
We may use your information for the following purposes:
- Processing your orders;
- Monitor customer traffic patterns and site usage to help us develop the design and layout of the site;
- To administer this website;
The personal information you are required to provide when you register should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.
We follow strict security procedures in the storage and disclosure of your information, which you provide us with, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
What about “cookies”?
New technologies are emerging on the internet that help us to deliver customised visitor experiences. There is a technology called “cookies” which may be used by us to provide you with customised information from our website.
A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly.
We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.
You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
In Summary
We are committed to protecting your privacy.
We use information we collect on our site to make shopping at TwinBin possible and to enhance your overall shopping experience.
TwinBin welcome your questions and comments about any topic, please refer to the Contact Us page on this website.